Murdishaw Health Centre would like all the patients to have their say about what happens at your local health centre - your contribution is very valuable to our team.

Patients are invited to join our virtual group to influence improvements or changes at the practice to improve the services we offer.

All patients are welcome to join in with the virtual group please let us have your contact details and we can send you information via email or text.

We encourage patients to join us and help shape the practice to suit your needs.

Please see our patient survey report on our repeat prescription work under the link to 'survey report'

This year we decided to focus our survey on why patients sometimes fail to attend their appointments and try to understand how we can address this problem. This has a huge impact on other patients being able to get appointments and can sometimes be as many as 150 lost appointments per month.

We have recently undertaken this survey and are now working through the results and developing an action plan in discussion with members of the patient group.

We will publish the results of this survey in the New Year so that you can see what action we decide to take as a result.

This year, we are focusing on areas of frustration expressed by patients.  These were mainly around getting and attending appointments.

We will make sure appointments are available readily with the right health professional at a time suitable and convenient to the patient, as far as is reasonably achievable.  

Patients will be welcomed by knowledgeable, helpful and caring reception staff who will signpost them accurately and efficiently and be able to offer other services as required to make the patient's visit a stress-free experience.