We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Complaints Officer who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Complaints Procedure
We are sorry you are unhappy about the service you have received at the practice. Please let us know how we can improve things.
We have a Virtual Patient Participation Group that you can join to help to shape the services we provide, please contact the group via email cmicb-h.murdishawhealthcentre@nhs.net.
Please see below our Complaint Leaflet and forms for you to download and complete.