Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Use the NHS App and your NHS account – NHS (www.nhs.uk)
- Phone us on 01928 712061, Monday to Friday from 8am to 6.00pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Use the NHS App and your NHS account – NHS (www.nhs.uk)
- Phone us on 01928 712061, Monday to Friday from 8am to 6.00pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use the NHS App and your NHS account – NHS (www.nhs.uk)
- Phone us on 01928 712061, Monday to Friday from 8am to 6.00pm
- Reply CANCEL to your appointment reminder text message
The practice currently loses an average of 250 appointment slots per month because patients do not attend their appointments and do not notify us. We are keen to reduce these numbers so that more patients can get an appointment when they need one.
We know that sometimes you need to change or cancel an appointment and you can do this by contacting us on 01928 712061 where you can speak to a Care Navigator or use our automated Patient Partner system. Alternatively you can cancel your appointment on this website.
We operate a strict failed appointment policy – if you are unable to keep an appointment please try to let us know or you may be removed from the practice list
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
If possible please try to telephone reception before 10 am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it and they will make the decision as to how urgently a visit is needed. Our Care Navigators may ask you some routine questions so that they can give the clinician the information that is required ahead of the visit.
A clinician may ask a community nurse to visit you at home.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a the practice and have a child under five years.